Booking Conditions

1. General

• Cottage in the Country/Cottage Holidays acts only as a booking agent on behalf of the owner of the properties in the brochure and does not become a principal in any contract made.
• A binding contract between the owner of the property and the Holidaymaker shall only be entered into upon the Agency issuing a confirmation as agent of the owner. There is no contract until this confirmation has been sent to the Holidaymaker.
• If for any reason the Agency is unable to confirm the booking as required, the Agency will refund the deposit in full.

2. Payment

• Bookings will be confirmed only on receipt of a deposit of 25% of the total rental, plus booking fee (£12.95), plus any Cancellation Protection, or if the booking is being made within 56 days of the commencement of the holiday, the full rental, plus booking fee, plus any Cancellation Protection.
• The balance of the rental must be paid to the Agency eight weeks (56 days) prior to the commencement of the holiday.
• If the balance is not paid-in-full eight weeks before the commencement of the holiday, the right is reserved to cancel the booking, in which case the deposit is forfeit.
• Receipt of a deposit shall not constitute the confirmation of a booking.
• Payment should be made by cheque or card; if by credit card a 2% charge will apply on full or balance payments, not on a deposit payment; there is no charge on a debit card held with a UK bank. (we do not accept AMEX). Alternatively you may wish to pay by bank transfer, if so please contact us for details. If there are bank charges they will be your responsibility; please ensure you ask your bank to account for all charges at source. You will be required to settle any outstanding charges.
• Bank charges incurred by overseas payments will be billed to the Holidaymaker.

3. Cancellation

• Any cancellation must be sent to the Agency in writing and must be made by the person who signed the Booking Form. The effective date of cancellation will be the date that the written instructions are received by the Agency.
• If the booking is cancelled by the Holidaymaker the following cancellation charges will apply:
  
  More than 56 days before the commencement of the holiday - Loss of deposit and booking fee.
  Less than 56 days before the commencement of the holiday - The full cost of the holiday and booking fee.
  
  However, for holidays cancelled within 56 days of the commencement of the holiday, if the Agency is successful in reletting the holiday accommodation for the entire period booked, then a refund will be made, less 25% of the relet holiday value cost and the booking fee.
• To avoid cancellation losses, the Agency advises that Holidaymakers take out the Holiday Cancellation Protection offered by the the Agency.
• Other Charges; if you wish to change a confirmed booking the owner will be happy to do so, so far as practical. A booking alteration fee will apply to for any changes made to a confirmed booking..

4. Alternative Accommodation

• The Agency reserves the right to refuse any booking without stating the reason or to cancel, modify or alter arrangements made by the Holidaymaker.
• In the unlikely event that the holiday accommodation ceases to be available for the period of the booking, the Agency will endeavour to arrange alternative accommodation of a similar type and placed in a similar location to that originally booked. If the alternative accommodation is not acceptable to the Holidaymaker all monies paid shall be refunded to the Holidaymaker in full, whereupon all liability of the property owner and the Agency shall cease.

5. Ownership of the Holiday Accommodation

• The Agency does not own or operate the holiday accommodation and accordingly its use is subject to the terms and conditions of each of the Property Owners.
• Some owners, in view of past experience of breakages, may wish to charge the Holidaymaker a refundable security deposit. Where this is the case the Holidaymaker is entitled to request an inventory of contents on arrival and to expect the full return of their monies providing nothing is broken or damaged at the end of the stay.
• All properties included in this brochure are used as holiday accommodation and are therefore exempt from security of tenure under the Rent Act.

6. Party Size

• The number of persons using the holiday accommodation shall not exceed the maximum number stated in the brochure.
• Sub-letting, sharing or assignment is not permitted.

7. Holidaymaker's Responsibilities

• The Holidaymaker is responsible for the property during the period of rental and is expected to take reasonable care of it.
• All equipment, utensils, etc, must be left clean and tidy at the end of the hire period. In the unfortunate event of damage or breakage, the owner of the property, or the Agency should be notified. All damages and breakages are the legal responsibility of the Holidaymaker and their replacement cost will be payable on demand.
• The Holidaymaker is expected to leave the holiday accommodation in the same state of cleanliness, general repair and the order in which it was found. An additional charge may be made if extra cleaning is required.

8. Services

• The Holidaymaker undertakes to pay all charges for gas and electricity, for coal or other fuel and for all telephone calls used during any holiday occupancy where this is specified in the brochure.

9. Access

• The Property Owner or his representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.

10. Losses

• The Agency cannot accept any liability for any loss, damage or expenses of any kind sustained by any member of the Holidaymaker’s party in connection with the holiday accommodation, whatever the cause may be, including negligence, except where such loss, damage or additional expense is the result of proven negligence of the Agency.

11. Brochure Accuracy

• The information contained in this brochure is given in good faith and is believed to be accurate at the time of going to press.
• However, if the Property Owner advises the Agency of alterations, the Agency will endeavour to advise the Holidaymaker accordingly.
• If the alterations prove unacceptable to the Holidaymaker, then the Agency will endeavour to arrange acceptable alternative accommodation, or make a refund of monies paid.

12. Complaints Procedure

• On very few occasions something may go wrong. Your contract is between you the Holidaymaker and Property Owner, so if any problems do arise during your stay you should contact the Property Owner immediately. If the matter is not resolved let us know as soon as possible. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you have returned home when it will be appreciated that it is quite impossible for them to be effectively investigated.

13. Warranties

• The Agency does not warrant and is in no way responsible for the accuracy of any verbal information given or statements made by its servants or agents.

14. Legal

• The Agency cannot accept liability for happenings outside its reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary infestation of pests, damage resulting from exceptional weather conditions, or owner’s negligence resulting in loss, injury or accident.

 

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