2012 Cancellation Protection
For your peace of mind,we operate a Cancellation
Protection Scheme (CPS), which is included in the
brochure price of each cottage. The scheme covers a
single holiday to the value of £950 or less. For holidays
of a value more than £950 you should ensure you have
suitable cover in place.You are not covered for claims
arising out of circumstances occurring before the date
you confirm your holiday by payment.The cover is
valid only for cancellation of the whole holiday or in
the case of curtailment, the proportion of your holiday
not taken.
You are covered for:
- Death, illness, injury or compulsory quarantine of
you or any member of your travelling party named
on the booking or of any *relative or
**close business associate as defined below
(excluding pets).
- Disorganisation or disruption of any UK mainland
public transport service due to strike, lock out, riot or
civil commotion on which you rely to reach your
holiday home.Tickets required as proof of claim.
- You or any member of your travelling party being
required to undertake jury service or appear as a
witness at court of law providing you have had
your written request for an alternative date
refused.
- Police requiring the presence of you or any
member of your travelling party following fire or
theft at your home or place of business.
- You or any member of your travelling party
receiving notification of redundancy within 2
months of the holiday start date, which qualifies for
statutory payment under current legislation.
- Spouse, partner, child, parent, parent in law, brother,
sister or fiance(e) ** Co-Director or Business Partner
Exclusions:
- Bookings from customers resident outside the UK.
- Any recurring,chronic,or continuing illness or condition
and pre existing medical conditions or injuries.
- Pregnancy or giving birth when the expected date
of birth is within two months of the start of your
holiday.
- Epidemic or pandemic as declared by the World
Health Organisation,Department of Health or DEFRA.
- Suicide or attempted Suicide.
- Drug addiction or alcoholism.
- Failing to follow proper medical advice.
- Certain hazardous sports or pastimes (Definition
available on request).
- Travelling against medical advice.
- Divorce, separation or personal relationship
breakdown.
- Industrial disputes, riots, civil commotion.
- War and kindred risks.
- Natural disasters (e.g. earthquake, flood, volcanic
eruption, tidal wave, storms) or adverse weather
conditions.
- Bookings where the rental value exceeds £950.
If you have to cancel your holiday due to any of the
circumstances shown,we will refund up to the cottage
holiday rental you are liable to pay, less the £12.95
booking fee and a handling charge of £40 or in the event
of curtailment, the remaining portion of your holiday, less
the £12.95 booking fee and a handling charge of £40.The
decision of Cottage in the Country will be final in all cases.
If you do need to cancel your holiday, please
telephone Cottage in the Country immediately and
follow up by writing, within 5 days, to us at Tukes
Cottage, 66 West Street, Chipping Norton,OX7 5ER.
Supporting documentation e.g. doctor's letter will be
required to support any claim; see booking conditions.
If the reason for cancellation is not covered by the terms
above, the holiday cost is payable in full.We would
endeavour to re-let the booking and if successful would
normally consider a goodwill refund of the cost of the
holiday less the £12.95 booking fee ( if applicable), a
handling charge of £40 and any other reasonable costs
incurred in remarketing the holiday.The deposit would
not be refunded in such cases.
